Helpdesk

 

Helpdesk is the foundation of nearly all after sales service commitments. Estimates indicate that 80% of service requests are governed by Helpdesk solutions.

 

Those that require CFR Helpdesk include: Organizations using manual methods to manage their service issues; Organizations with Inadequate Compliance Monitoring; Organizations that want to centralize their knowledgebase and customer management; Organizations that want to provide online support and tracking of issues using workflow and rules along with Audit Trails.

 

Benefits of CFR Helpdesk include: Increased awareness of reported issues; Improved tracking and enforcement of compliance; Automated standard processes for escalation and SLA; Improved Customer Repository; and Easy access to knowledgebase.

 

Features of CFR Helpdesk include:

 

 

For more information and to schedule a demo, please contact us.